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Onsite Managed Services |
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> Services > Onsite Managed Services
Definition
 The management of a company's temporary labour requirement by a dedicated account team based on the clients premises. As an integral part of the business, the service delivery is focussed and transparent with total accountability. An on-site managed service delivers:
- 100% recruitment fill
- 100% compliant workforce
- Cost savings - both direct and indirect
- Enhanced service levels
- Single point of contact
- Single invoice
- ISO quality standards
Process
The delivery of an on-site managed service is achieved using the following process
- Business Analysis
- Agree financials and forecast cost savings
- Benchmark current service levels
- Agree SLA / KPI's
- Integrate dedicated account team
- Implementation including transition of workers
- Effect contingencies where necessary
- Contract commences
Summary
- An on-site managed service can be delivered either solely by Single Resource, via a Master Vendor service model or as a hybrid solution within a Neutral Vendor platform.
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