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Master Vendor |
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Definition
 A master vendor service model is where a primary vendor, such as Single Resource, controls a clients’ recruitment process and manages the workforce, using a panel of secondary partner agencies, as well as supplying directly themselves.
This delivers the following benefits to the client:
- Single point of contact from Master Vendor
- Operational security of multi-agency supply
- All agencies comply with fixed pay and charge rates
- Indirect cost savings between 5% - 10%
- Single invoice process
- One service level agreement
- Uniform KPI’s across all suppliers
- Fully compliant workforce
Process
- Business analysis – financial and operational
- Benchmark current performance levels
- Agree service levels and KPI’s
- Select and appoint partner agencies
- Agree SLA and contracts with all parties
- Three60 Web Portal – implementation & training
- Agree communication channels
- Go Live
- Service reviews and audits
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