Customer Service Advisor

Customer Service Advisor - Full-time position

This is an exciting opportunity to join a our team in our office in Goring by Sea (Worthing area) for World Of Books company.

As a Customer Service Advisor you will need to have:

  • Previous customer service experience across all communication channels
  • Excellent communication skills, written and spoken English
  • Planning and time management experience and work well under pressure
  • Excellent attention to details

Desired skills

  • Previous live chat experience

Details:

  • Smart working (from home)
  • Salary: £ 9.23 p/h
  • Full time: 4 days during the week (9am to 5pm), one day during the weekend.
  • Location: Goring by Sea - Worthing
  • Duration: Ongoing

Responsibilities Of A Customer Service Advisor

  • Managing all email communication with customers through email, phone, and live chat.
  • Logging and solving customer complaints within the parameters of company processes
  • Raise and issuing refunds where necessary whilst keeping accurate records
  • Liaising with Customer Service Team Leaders to feedback all issues to remain in line with operational processes
  • Administrative duties as and when they are required
  • Learning about the organisations products and services and keeping up to date with any relevant changes
  • Attend departmental meetings as and when required
  • Some manual handling required as you may be tasked with searching for unfound orders and inquires.
  • Undertake any other reasonable tasks as and when required

Benefits of working with us as a Customer Service Advisor:

  • On-Site Car Park
  • Canteen
  • 28 Holidays per year
  • Weekly Pay
  • Pension Scheme
  • Employed Status
  • Personal Accident Insurance

If you are interested in the above Customer Service Advisor role please click apply

If you are looking to contact our onsite team, please visit the site locator on our website: https://www.singleresource.co.uk/candidate/contact-us/

Single Resource do NOT charge any fees for our services.

Single Resource Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Location: BN12 4QY, West Sussex

Types: Permanent

Salary: £8.80 - £8.80 Per hour

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